Refund policy

Broken Concept

At Broken Concept, we aim to deliver premium quality products with a smooth shopping experience. Please read our policy carefully before making a purchase.

Shipping Time

All orders are processed and shipped within 3–5 business days from the date of order confirmation.

Exchange Policy (No Refund Policy)

We offer Exchange Only.

Refunds are not available under any circumstances.

Exchanges are applicable only in case of:

    • Size issues

    • Defective or damaged product (must be informed within 48 hours of delivery)

Exchange Conditions

To be eligible for an exchange:

The product must be unused, unwashed, and in original condition.

All tags and original packaging must be intact.

Exchange request must be raised within 3 days of delivery.

A proper unboxing video is mandatory for damaged/defective claims.

Products that do not meet these conditions will not be accepted.

Exchange Process

  1. Contact us via:

  2. Share:

    • Order ID

    • Clear product images

    • Unboxing video (if damaged)

  3. Once approved, we will guide you through the exchange procedure.

Important Notes

Exchange shipping charges may apply.

Only one-time exchange is allowed per order.

Items purchased on sale or special offers may not be eligible for exchange (subject to confirmation).

For any assistance, feel free to contact us at:
📧 shop.brokenconcept@gmail.com
📞 8667702708