Terms of service

Broken Concept

Welcome to Broken Concept. By accessing our website and purchasing from us, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

1. General

By using our website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice.

2. Products & Pricing

All products are subject to availability.

We reserve the right to modify or discontinue products at any time without notice.

Prices are subject to change without prior notice.

We strive to display product colors and details accurately; however, slight variations may occur due to screen settings or lighting.

3. Orders & Payments

Once an order is placed, you will receive a confirmation via email or SMS.

Broken Concept reserves the right to cancel or refuse any order at our discretion.

Payments must be made through approved payment methods available on the website.

We are not responsible for payment gateway failures or transaction delays beyond our control.

4. Shipping

Orders are processed and shipped within 3–5 business days.

Delivery timelines may vary depending on your location and courier services.

We are not liable for delays caused by courier companies or unforeseen circumstances.

5. Exchange Policy

We offer Exchange Only.

Refunds are not available.

Exchange requests must comply with our Return & Exchange Policy conditions.

Only one exchange is allowed per order.

6. Intellectual Property

All content on this website, including logos, designs, graphics, images, and text, is the property of Broken Concept and may not be copied, reproduced, or used without written permission.

7. User Conduct

You agree not to:

Use the website for any unlawful purpose

Attempt to hack, disrupt, or damage the website

Provide false or misleading information

Violation of these terms may result in legal action.

8. Limitation of Liability

Broken Concept shall not be held liable for:

Indirect or incidental damages arising from the use of our products

Losses due to incorrect information provided by the customer

Delays caused by third-party services

9. Contact Information

For any queries regarding these Terms of Service, contact us:

📧 Email: shop.brokenconcept@gmail.com
📞 Phone/WhatsApp: 8667702708
📩 Instagram: https://www.instagram.com/broken_concept